Guest Information

• 24-hour Reception assistance
• Still and sparkling mineral water
• L’Occitane skincare and bath lotions
• Bathrobes and slippers
• Turndown service (on request)
• Payment cards accepted (American Express, Mastercard, Visa)
• Complimentary Wi-Fi

Breakfast is served 7–10am Monday to Friday, and 8–10.30am on Saturdays, Sundays and bank holidays.

Our B&B rates include continental breakfast; you can upgrade at the hotel, or calling us before your booking

Yes, children of all ages are welcome. Infants (0–2) stay free. Children (3–16) are charged at the same board basis as adults on the booking (e.g., bed & breakfast). Children are welcome in the restaurant until 8pm (last orders 7pm). Smaller portions are available, including the Garden Menu for V.I.L.P.

There are two places to eat. Wildling is our restaurant, set under vaulted beams. Head Chef Matt Williams cooks seasonal British menus there. The Old Swan is our 15th-century pub. It serves traditional Cotswold dishes in a cosy snug, a lively dining room and, in warmer weather, a riverside terrace.

Wildling serves dinner Tuesday to Thursday from 6.30pm to 9pm, and Friday and Saturday from 6.30pm to 9.30pm. The Old Swan serves food every day from 12pm to 9pm. Sunday lunch is served from 12pm to 5pm.

There is no dress code, we want guests to be relaxed and comfortable during their stay.

Yes, dogs are welcome in selected rooms (32 designated dog-friendly rooms). Please call to arrange. The charge is £25 per dog, per night, including a dog bed, water bowl and treat. Guide dogs and accredited assistance dogs are welcome throughout the hotel.

Yes, dogs are welcome in the bar area of the Old Swan and in the Wildling Cocktail Bar.

Hotel guests receive complimentary access to the pool and thermal facilities when booking any spa treatment. Spa Days include a 90-minute pool and thermal session. Non-residents with a spa treatment can add pool/thermal access for £25.

Guests are kindly advised that The Garden Spa at Minster Mill is exclusively available to guests aged 16 and over.

Dry cleaning and pressing are available for an additional charge, with items returned within 24 hours. Irons and ironing boards are also available via Reception.

Yes, the hotel hosts special celebrations, weddings and small meetings. Please call 01993 774 441 or email events@minstermill.co.uk

Yes, walking and cycling maps are available from Reception.

Smoking is permitted outside where ashtrays are provided. Please do not smoke or vape inside public areas or bedrooms. Smoking indoors is prohibited and will incur a charge.

No, the spa is for guests aged 16+ only.

There are no EV charging points at the hotel.

Yes, we can cater for allergens and dietary requirements. Our kitchen handles all allergens, so we can’t guarantee that any dish is completely free from traces.

The Garden Spa is open 10am–5:30pm, Monday to Sunday.

Just bring swimwear, because towels, robes and slippers are provided. Please arrive 15 minutes before your treatment to fill in your consultation form.

Yes. The Old Swan’s Sunday lunch menu is served from 12pm to 5pm and features traditional favourites made with carefully sourced ingredients.

Rooms are split between Minster Mill and the Old Swan. Minster Mill has Hilltop Garden Rooms, Classic and Superior Rooms, riverside Feature Rooms with private terraces and log burners or fire pits, and Junior Suites. The Old Swan has Classic, Superior and Deluxe Rooms and the Garden Suite.

Every room has tea, Nespresso coffee, fresh milk and biscuits. You’ll also find high-thread-count linen, free Wi-Fi, an in-room safe, L’Occitane toiletries (on request only and robes and slippers.)

Yes. The Junior Suites and the Old Swan Garden Suite both have a sofa bed in the lounge.

Some Pub Superior rooms at the Old Swan can be set up as twin beds, along with some Hotel Superior, Hotel Feature & Hotel Junior Suites. Please ask when you book.

The hotel sits in about 65 acres of meadows, gardens and woodland beside 1 mile of the River Windrush.

We have 14 ground-floor bedrooms, all with walk-in showers. Some ground-floor rooms do involve steps, so please tell us about any mobility needs when you book. There are disabled parking bays, a disabled toilet at reception, and ramps on request. Our full accessibility guide is on the Accessibility page.

Yes. We have a large car park available behind the Old Swan, as well as a car park at the Minster Mill, both are open-air car parks, free and include disabled parking bays. The team can help with luggage when you arrive.

You can cancel a room booking free of charge until 4pm, 3 days before you arrive. After that, the full stay is charged. Advance purchase rates are pre-paid and non-refundable. If you booked through a third party, its own terms apply.

Please give at least 48 hours’ notice to change or cancel a treatment or Spa Day. Within 48 hours, the full charge applies unless we can rebook the slot. Arriving late may shorten your treatment.

Treatments at The Garden Spa use ESPA products.

No. The Garden Spa is for guests who have booked a treatment. Hotel guests get free pool and thermal access with any treatment. Pre-booking is essential.

Yes. We offer annual and 3-month memberships.

Yes. You can give a stay, a spa day a Wildling dining experience, or a monetary voucher that can be spent on stays, dining, spa treatments and experiences.

Please visit our Gift page.

Yes. Private dining menus combine Wildling favourites and pub classics. Contact events@minstermill.co.uk to enquire.

The Old Swan garden has traditional games, including Aunt Sally and giant chess. Explore our games rooms where you will find darts and shuffleboard.

We may pre-authorise your card for the outstanding accommodation amount when you arrive. This is a hold, not a charge, and nothing is taken until you check out. Guests from outside the UK will need to show a passport.